Returns & Exchanges
At Word on Fire, we want you to be fully satisfied with your resources for evangelization. If you are not happy with your purchase, you may return most items in their original condition within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging to prevent damage during transit and include a copy of your original packing slip inside the box.
Ship the Items
Affix the provided shipping label or address the package to our distribution center, ensuring you use a trackable shipping method for your protection.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing